Privacy Policy

Cleron Asia Pacific Pte. Ltd. respects your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.  This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit cleron.asia, use our services, or interact with us in any way.  By using our website or providing us with your personal data, you consent to the practices described in this Privacy Policy.

We collect personal data that you provide directly to us, including:  · Identification: name, job title, company name · Contact: email address, phone number, business address · Communication: messages, enquiries, feedback · Commercial: shipping and billing address, order history (for shop customers) · Technical: IP address, browser type, device information, cookies, and analytics data (collected automatically when you visit our site) · Marketing preferences: whether you have opted in to receive our newsletter or other communications  We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us so we can delete it.

We use your personal data for the following purposes:  · To respond to enquiries submitted through our contact forms · To process 30-day trial requests and fulfil sample deliveries · To process orders placed through shop.cleron.asia · To send you our newsletter (only if you have opted in) · To maintain our customer relationship management records · To provide customer support · To improve our website, services, and product offering · To comply with legal, regulatory, and audit requirements · To detect, prevent, and respond to fraud, security breaches, or misuse.

We process your personal data on the following bases:  · Your consent, which you may withdraw at any time · Performance of a contract with you (e.g. when you place an order) · Compliance with our legal obligations · Our legitimate business interests, provided these do not override your rights.

We may disclose your personal data to:  · Service providers who help us operate our business — including Wix (website hosting), HubSpot (customer relationship management), Google (analytics), and payment processors for shop orders · Our authorised regional partners in Hong Kong, Taiwan, and Malaysia, only where you have specifically enquired about services in those markets · Pollet Belgium (our product manufacturer), where necessary for product enquiries, warranty support, or technical assistance. Government authorities, regulators, or law enforcement where required by law  We do not sell your personal data to third parties for their marketing purposes.  Where we disclose personal data to service providers outside Singapore, we take reasonable steps to ensure they provide a standard of protection comparable to the PDPA.

Our website uses cookies and similar technologies to:  · Remember your preferences and settings · Analyse how you use our website via Google Analytics · Improve our website performance · Provide relevant content and marketing communications  You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.  Categories of cookies we use:  · Strictly necessary — required for the website to function · Performance — help us understand how visitors use the site (Google Analytics) · Functional — remember your preferences · Marketing — used to deliver relevant advertising, if applicable

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, accounting, tax, or reporting requirements.  Typical retention periods:  · Enquiry forms and unconverted leads: 24 months · Trial requests and active customer records: for the duration of the customer relationship plus 7 years for accounting purposes · Shop order records: 7 years (statutory requirement) · Newsletter subscribers: until you unsubscribe · Website analytics data: 26 months (Google Analytics default).

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These include:  · Encrypted data transmission (SSL/TLS) · Access controls and password protection · Staff training on data protection · Regular review of our security practices  However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Under Singapore's Personal Data Protection Act, you have the right to:  · Access — request a copy of the personal data we hold about you · Correction — request that we correct any inaccurate personal data · Withdrawal of consent — withdraw your consent for us to use your personal data, though this may affect our ability to provide services to you  To exercise any of these rights, please contact our Data Protection Officer at the details below. We will respond within 30 days.

For any questions, concerns, or requests about your personal data or this Privacy Policy, please contact our Data Protection Officer: 
Data Protection Officer Cleron Asia Pacific Pte. Ltd.
80 Playfair Road, #05-01, Kapo Factory Building Singapore 367998 
Email: privacy@cleron.asia
Phone: +65 6253 3888

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore (PDPC):  Website: www.pdpc.gov.sg

Phone: +65 6377 3131

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.  Where we make material changes, we will notify you by email or through a notice on our website.

This Privacy Policy is governed by and construed in accordance with the laws of Singapore. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.